E-commerce Customer Service

Customer service is a core strength of eShop First. We have been managing functions related to orders, products, functionality, and consumer protection in our online stores for nearly 20 years. During this time, we have practically learned what our customers expect from reliable service.

Our customer service team handles numerous interactions daily, seamlessly communicating via email, phone, chat, and face-to-face in Finnish, Swedish, and English. The technological solution for our customer service is Zendesk’s award-winning multichannel service platform, which not only facilitates normal customer communication but also manages feedback and inquiries from social media channels.

We work in a relaxed and open atmosphere because a positive vibe also resonates with our customers. You can confidently entrust your customers to our professional team. We serve your customers through the agreed channels with a personalized approach according to your wishes.